Associate Director, Patient Access

As a privately-owned, biopharmaceutical company, Ferring pioneers and delivers life-changing therapies that help people build families and live better lives. Our independence helps us cultivate an entrepreneurial spirit and long-term perspective that enables us to achieve growth and scale, while remaining agile and true to our ‘people first’ philosophy. Built on a 70-year plus commitment to science and research, Ferring is relentless in its pursuit of science that drives powerful discoveries and therapies to help people build families, stay healthy, and stand up to the world’s oldest enemy: disease.  

The Associate Director, Patient Access will manage day to day patient access operations for Ferring.  The Associate Director will support the Sr. Director, Patient Access on patient access strategy, Field Reimbursement management (coding and claim approval support), and patient affordability programs.  Duties include, but not limited to, vendor management of access and affordability programs, ensuring all KPIs are met or exceeded, anticipating/identifying/resolving potential operational challenges, overseeing accurate and timely reporting of results, monitoring program budgets, and ensuring all legal, regulatory and pharmacovigilance requirements are being met.  Associate Director interacts regularly with brand teams and other internal functional areas including account management team, Field Reimbursement Managers, finance, legal, safety, quality, training and others as needed.

With Ferring, you will be joining a recognized leader, identified as one of “The World’s Most Innovative Companies” by Fast Company, and honored by Fortune with inclusion on its “Change the World List,” for addressing society’s unmet needs. Ferring US is also Great Places to Work® Certified, distinguishing it as one of the best companies to work for in the country. 

Responsibilities:  

• Program development:  Lead day to day operations of access and affordability programs (hub; copay and Patient Assistance).  Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements.  Collaborate with vendor to update business rules, program flows and other operational documents, as appropriate.

• Vendor management:  Serve as primary liaison between Ferring and associated vendor(s).  Anticipate and address program challenges with urgency.  Work closely with vendor(s) to track and meet or exceed all program KPIs including call volumes, wait times, benefits investigation turnaround times, etc.

• Reporting:  Point of contact for vendor related data management to ensure that all key data is reported on time and accurately through the Ferring systems driving actional insights.  Collaborate with data and analytics to develop and distribute summary reports to key Ferring colleagues on a regular basis.  Work in partnership with vendor(s) and analytics team to prepare ad hoc reports, as needed.

• Pharmacovigilance:  Liaise with vendor(s) and Ferring safety team to ensure that all adverse events (AEs) and product complaints are reported at the right time in accordance with Ferring guidelines.  Serve as point person for Safety team for any data requests related to AEs or to help coordinate and required audits of associated vendor(s).

• Patient affordability program:  Develop patient affordability strategy for copay; foundation support and patient assistance programs.  Oversee operations for patient affordability program for products available through the hub.  Coordinate enrollment through the hub.  Develop and update program enrollment forms.  Serve as key liaison with program vendor(s).  Ensure timely reporting of key patient affordability program data, and that all program KPIs are met or exceeded.  Work as a team to develop program offers.

• Budgeting:  Support Patient Access Sr. Director with developing, maintaining and meeting all program budget requirements.  Assist with forecasting that drives program staffing and budget needs.  Provide Sr. Director with timely alerts regarding potential budget overages.

• FRM:  Support Patient Access Sr. Director with management of Field Reimbursement Manager team.  Maintain open lines of communication between FRM team and vendor(s) as appropriate.  Train FMRs on any associated program operations, processes and program details.

• Support Sr. Director, Patient Access on new program launches.  Assist with Request for Proposals (RfPs), as required.  Provide input to strategic planning for access and reimbursement support services and developing key requirements.

Requirements: 

• BA/BS degree

• 7+ years of experience in the pharmaceutical/biotech industry

• Familiarity with buy and bill process

• Demonstrated depth with access and reimbursement support services

• Experience with vendor oversight and management

• Understanding of legal/regulatory/compliance requirements of patient support programs

• Experience working with or managing Field Reimbursement Managers

• Experience managing financial support programs (patient assistance and copay)

• Understanding of coding associated with claims reimbursement

• Ability to work cross-functionally to achieve desired results

• Ability to advance and complete projects on time and within budget

• Anticipate and address challenges to ensure smooth operations of patient services

• Ability to solve problems quickly and efficiently in a collaborative manner

• Excellent interpersonal and communication skills.

• Strong business acumen and patient focus

Ferring + you    

At Ferring, we offer competitive total compensation along with an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. From working hours that respect your lifestyle, a culture that is welcoming and equitable, and the chance to work with the industry’s most impressive people, these are just some of the ways we live our "People First" philosophy.    

Our Compensation and Benefits   

At Ferring, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is $117,818 to $218,804, which is the reasonable estimate of the base compensation for this role. The actual amount paid may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, education and primary work location. Additional compensation for this role will be provided based on competitive annual incentive compensation targets in the form of an annual bonus - payouts are based on individual and company performance.

Benefits for this role include comprehensive healthcare (medical, dental, and vision) with a premium differential, inverse to base salary, to be paid by employees, a 401k plan and company match, short and long-term disability coverage, basic life insurance, wellness benefits, reimbursement for certain tuition expenses, sick time of 1 hour per 30 hours worked, vacation time for full time employees to accrue up to 120 hours in the first four (4) years of employment, and 160 hours in the fifth (5th) year of employment as well as 15 paid holidays per year. We are proud to offer paid parental leave subject to a minimum period of employment at Ferring. 

Work Location: 

This position is classified as a hybrid role, requiring onsite work at the Parsippany office four days per week and remotely for one day per week. 

Ferring is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.   

Join our team and your voice will be heard, and your contributions will be valued. If you love to come up with new ways to make a positive difference and see them through, you will fit right in.    

We are proud to be an Affirmative Action/Equal Opportunity Employer (including Disability/Protected Veterans). We maintain a drug-free workplace.