Associate Director, IT Operations - Digital Solutions and Technology

We are looking for a strategic and hands-on Associate Director, IT Operations to lead and optimize Digital Solutions & Technology operations at Obsidian, delivering secure, compliant, and scalable technology services that enable our clinical-stage biotech teams to achieve breakthrough scientific and business outcomes. You will develop and execute Digital Solutions & Technology operations strategy aligned with Obsidian’s growth, compliance needs, and culture. Lead day-to-day operations, including infrastructure, cloud environments, enterprise systems, and lab/scientific software. Manage MSP resources, ensuring high-quality support and service levels. Partner with InfoSecurity lead to ensure robust cybersecurity and data protection. Optimize Digital Solutions & Technology processes (incident, problem, change management) and drive adoption of best practices, with a strong emphasis on ITIL and change management in a controlled, regulated environment. Manage vendor relationships and operations budget. Support onboarding/offboarding, access management, and end-user training. Foster a culture of accountability, collaboration, and continuous improvement. Risk Management & Business Continuity: Identify, assess, and mitigate IT risks; develop and maintain business continuity and disaster recovery plans. Work closely with Facilities, Lab Operations, and other business units to ensure Digital Solutions meet evolving scientific and operational needs. Continuous Improvement & Innovation: Drive process optimization and adoption of new technologies to improve service delivery and operational efficiency. KPIs & Metrics: Define, track, and report on IT operational KPIs (e.g., uptime, ticket resolution, user satisfaction, compliance metrics). Regulatory Audit Readiness: Prepare for and support regulatory audits (FDA, SOX, etc.), ensuring documentation and processes are audit-ready.