Associate Director, GTS Operations Lead - Europe & New Markets

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

BeOne Medicines is a global biopharmaceutical company dedicated to the discovery and development of innovative drug therapies for the treatment of cancer. Global Technology Solutions (GTS) serves the BeOne Medicines organization with infrastructure, systems, and services that provide the foundational, maturity, governance, and innovation needed to serve patients around world. BeOne Medicines takes the approach that access to life-changing medicine sees no borders, and GTS internalizes this perspective by delivering a cloud-based backbone and SaaS systems for efficient delivery, growth, and maintenance, while positioning our staff to demonstrate their domain, technical and governance expertise as partners of the BeiGene global team.

The Associate Director GTS Operational Lead for Europe & New Markets brings experience in planning and managing large-scale pharmaceutical and biotech systems, projects, programs and stakeholders. A solid track record of successful delivery in a global, geographically diverse environment is expected. The role will be well-versed in best practices, technology solutions and customer engagements.

Essential Functions of the Job:

• Financial & Resource Management

  • Oversee and manage regional GTS budgets, according to LRP & AOP planning.

  • Conduct detailed contract reviews and implement cost-optimization initiatives through vendor performance and spend analysis.

  • Adhere to GTS geographical sourcing and vendor strategy (global and regional)
     

• Operational Leadership

  • Lead day-to-day GTS operations across Europe and New Markets, ensuring service delivery meets business expectations.

  • Create and/or collaborate on global, regional and local SLAs and OLAs covering GTS capabilities and business expectations.

  • Establish and monitor key performance indicators (KPIs) to drive accountability, quality, and continuous improvement.
     

• Technology Enablement & Service Management

  • Ensure the delivery of technology services that optimize business processes, align with user needs, and enhance operational effectiveness.

  • Direct service management and customer support initiatives, including oversight of Level 2 Service Desk and on-site support teams.

  • Implement service improvement plans that strengthen service quality, responsiveness, and user satisfaction.
     

• Governance, Compliance & Risk Management 

  • Serve as an advisor on compliant GTS solutions, ensuring adherence to regulatory, data protection, and AI governance standards. 

  • Oversee the timely implementation of compliance controls, achieving certification milestones ahead of schedule to mitigate operational risk.

  • Support audits across Europe and New Markets
     

• Vendor & Partner Management 

  • Manage vendor relationships and optimize Managed Service Provider (MSP) engagements across Europe and New Markets

  • Ensure contracts and service agreements (GTS and Business technology agreements) align with corporate objectives, performance standards, and financial targets. 
     

• Stakeholder Collaboration & Strategic Partnership 

  • Act as a strategic liaison between GTS and business leaders, ensuring technology initiatives address evolving business priorities. 

  • Lead collaborative discussions on procurement, lifecycle management, and process optimization to enhance efficiency and transparency. 

  • Run routine QBR with stakeholders.
     

• Project Management & Expansion Support 

  • Lead technology projects across the Europe and New Markets regions in collaboration with GTS functions and/or Business functions

  • Apply standardized project management methodologies to improve delivery timelines and cross-functional coordination. 
     

• Innovation & Continuous Improvement 

  • Identify emerging technologies and industry trends, proposing initiatives that strengthen BeOne’s technological advantage. 

  • Lead quarterly innovation reviews to evaluate and adopt new solutions supporting business transformation. 

  • Conduct regional roadshows and awareness sessions to promote technology adoption and digital maturity. 

Supervisory Responsibilities: 

• Management of FTEs

• Management of MSPs/Contractors

Computer Skills:   

• Project Management Software

• Data Analysis and Reporting Software/Platforms

• Cloud Computing

• IT Service Management (ITSM)

• Cybersecurity Fundamentals

• Collaboration Tools

• Automation Tools

Travel:  Yes – 20% minimum.

Salary Range Switzerland: 159,400.00 CHF - 199,290.00 CHF

Global Competencies

When we exhibit our values of Patients First, Driving Excellence, Bold Ingenuity, and Collaborative Spirit, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.

• Fosters Teamwork
• Provides and Solicits Honest and Actionable Feedback
• Self-Awareness
• Acts Inclusively
• Demonstrates Initiative
• Entrepreneurial Mindset
• Continuous Learning
• Embraces Change
• Results-Oriented
• Analytical Thinking/Data Analysis
• Financial Excellence
• Communicates with Clarity

We are proud to be an equal opportunity employer. BeOne does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.