Associate Director, Global Omnichannel Solutions Delivery

The Opportunity:

RevMed is seeking a strategic and experienced technology leader to join our Information Sciences (IS) team as Associate Director, Global Omnichannel Solutions Delivery. This role will ensure our omnichannel technology ecosystem is connected, scalable, and globally ready, enabling seamless customer experiences across markets outside of the US. The individual will play a critical role in supporting global expansion by establishing scalable solutions, enabling adoption of global platforms, and ensuring new capabilities, brands, and regions can be added efficiently without rework or fragmentation. The ideal candidate brings strong technical acumen, experience working across multiple marketing technologies, and the ability to translate complex business needs into scalable, globally consistent solutions.

Key responsibilities:

Global Omnichannel Enablement

• Lead deployment of integrated customer journeys across ex-US markets, ensuring alignment with global platform strategy.

• Enable launch, medical, and global expansion priorities through scalable solution enablement.

• Ensure solutions are designed with global scalability in mind, enabling efficient expansion across brands, regions, and customer types.

• Proactively assess AI, automation, and other emerging technology trends to enable innovative, future-ready solutions that support evolving customer needs across markets.

• Collaborate with internal teams (e.g., Regional IT Leads, Global Medical Affairs, Global Commercialization) and external partners to deliver integrated omnichannel capabilities.

Solution Design & Capability Enablement

• Translate global and regional business requirements into scalable technical specifications and solution designs.

• Evaluate, select, and ensure new capabilities and solutions operate effectively across systems and geographies.

• Provide recommendations on capability sequencing, integration tradeoffs, and platform roadmap priorities.

Ecosystem Governance & Standardization

• Establish and manage processes that deliver consistent, high-quality solutions across omnichannel systems.

• Prevent redundant or fragmented systems by promoting reuse, standardization, and alignment across teams.

• Maintain data integrity, quality control, and compliance across platforms and processes.

• Manage vendor and implementation partner performance, delivery quality, and budget-impacting activities related to global omnichannel enablement.

Required Skills, Experience and Education:

• 10+ years of experience implementing and managing marketing technologies, with a focus on omnichannel, digital ecosystems, or multi-platform environments.

• Experience delivering global or multi-region digital initiatives, including localization and regional deployment considerations.

• Demonstrated experience in navigating regional variations in data privacy, consent management, and digital engagement compliance, including GDPR and relevant global regulations.

• Experience in the pharmaceutical or biotech industry, with understanding of healthcare regulations and digital compliance requirements.

• Demonstrated knowledge digital ecosystem design, including system interoperability, data flows, platform scalability, and integration of third-party HCP data sources such as OneKey and IQVIA/MIDAS into Omnichannel platforms.

• Experience working with or enabling AI-driven capabilities (e.g., personalization, content generation, or advanced analytics) within digital or marketing ecosystems.

• Strong stakeholder management and ability to work across cross-functional teams in a fast-paced environment.

• Highly organized with strong attention to detail and commitment to quality.

• Excellent communication, problem-solving, and collaboration skills.

• Bachelor’s degree or equivalent experience.

Preferred Skills:

• Proven experience working across Marketing Cloud and Adobe Experience Manager.

• Experience managing external vendors and implementation partners.

• Experience working within both marketing operations and IT functions, with a strong understanding of cross-functional collaboration.

• Experience with Veeva Vault or Veeva CRM.

• Experience with an oncology launch.

• Experience with consent management platforms (e.g. OneTrust).

• Experience delivering field suggestions/next best action capabilities.

• Experience evaluating and selecting new technologies or capabilities. 

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