Associate Director GCC&M Business Operations

Associate Director GCC&M Business Operations

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Associate Business Operations Director (GCCM)

Report to Head of GCCM

Job Summary

The Associate Director, Business Operations serves as a strategic partner to the GCCM leadership team, driving execution of key business priorities, operational excellence, and organizational effectiveness across the function. This role is responsible for leading business planning, portfolio prioritization, performance management, governance, workforce planning, and strategic initiatives that enable GCCM to deliver against enterprise objectives. The position works across communications, marketing, creative, digital, customer engagement, and shared services teams to ensure alignment, accountability, scalable business practices, and efficient execution of the function's priorities.

Key Responsibilities

• Partner with GCCM leadership to develop and execute the function's annual operating plan, strategic roadmap, and key priorities.

• Develop and manage GCCM governance processes, leadership operating rhythms, business reviews, and strategic planning forums to ensure priorities, dependencies, decisions, and follow-ups are clearly documented, communicated, and acted upon.

• Create, implement, and continuously improve scalable business practices, RACIs, intake models, workflows, and ways of working to streamline execution, clarify decision rights, reduce duplication, and improve efficiency across GCCM teams.

• Develop and maintain executive dashboards, scorecards, business updates, and senior leadership materials that measure progress against key performance indicators, organizational objectives, and strategic commitments.

• Drive cross-functional transformation initiatives, including operating model evolution, process optimization, capability building, and evaluation of new technologies or investments that improve operational effectiveness.

• Establish and manage intake, prioritization, escalation, and portfolio management processes for GCCM initiatives, requests, and cross-functional work to ensure resources are aligned to the highest-value opportunities, tradeoffs are transparent to leadership, and sequencing and decision points are clear.

 

Qualifications

• Bachelor's degree in Business, Marketing, Communications, Finance, or a related field; advanced degree preferred.

• 8+ years of experience in business operations, strategy, consulting, program management, chief of staff, or related roles, preferably in a global, matrixed organization.

• Proven experience supporting senior leaders and translating strategic priorities into clear operating plans, governance routines, and measurable execution.

• Demonstrated experience with business planning, portfolio prioritization, resource allocation, performance reporting, and process improvement.

• Strong analytical, financial, organizational, and problem-solving skills, with the ability to synthesize complex information into executive-ready recommendations.

• Ability to influence without direct authority, manage competing priorities, and drive accountability across cross-functional stakeholders.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.