Associate Director, Field Force Effectiveness and Data Management

Location: Northeast Preferred

Position Summary:

Reporting directly to the Director, Field Force Effectiveness & Data Management, this highly visible role will have the rare opportunity to build the Field Operations function from the ground up as we build Invivyd’s commercial organization.

The Associate Director, Field Force Effectiveness & Data Management will serve as the business lead for field force sizing and alignment; field incentive compensation design and implementation; field insights and reporting; field communications; and Plan of Action (POA) cycle management. This role will lead CRM system design to meet the needs of all customer-facing teams, including Market Access, Sales, and Medical Affairs. This role will also liaise with the Head of Patient Services to provide operational support as needed.

In addition, the person in this role will influence commercial strategy and tactical execution by providing timely, unbiased, objective, in-depth intelligence about customer-level performance. This individual must be able to engage diverse HQ and field-based audiences, possess strong analytical skills, and translate findings into actionable insights through the POA process. As a senior member of the commercial business, this role will serve as an internal consultant to Commercial and Field leadership to drive innovation and forward-thinking, customer-focused solutions.

This role will also be responsible for leading the design, development, implementation, and maintenance of Invivyd’s Commercial Data Environment (CDE), including data strategy, sourcing, integration, and management; data infrastructure design and implementation; analytics and reporting needs assessment and development; key vendor identification and integration; and ongoing data governance. The CDE will become the “single source of truth” for the commercial organization and support key needs of the company more broadly. It must thoughtfully and effectively address a variety of needs across multiple functions while maintaining a high priority on ease of use and cost efficiency.

Responsibilities:

Incentive Compensation
• Lead a best-in-class incentive compensation function
• Lead the committee and processes to compliantly design and document incentive plans
• Design compliant incentive plans that appropriately motivate the field sales team
• Develop tracking, attainment reconciliation, and payout calculation processes
• Design timely and effective standardized incentive compensation reporting

Field Structure & Engagement Model
• Design and maintain Invivyd’s field-facing customer engagement model
• Leverage subnational data and market knowledge to recommend optimal field structure and sizing
• Design and deploy alignment processes to optimize territory effectiveness
• Manage the field roster

CRM & Systems
• Guide the compliant design of the CRM across Market Access, Sales, Medical Affairs, and Field Leadership
• Monitor department performance against key KPIs and collaborate with Commercial Leadership on improvements
• Assist Training & Development with the creation and implementation of systems training

Commercial Data Environment (CDE)
• Manage the commercial data environment vendor; act as business lead for Master Data Management and Data Warehouse
• Ensure consistent and compliant collection, management, and usage of commercial data
• Develop the commercial data management roadmap and overarching data strategy
• Stand up the cloud-based data management environment and manage ongoing operations
• Identify secondary data providers and facilitate data purchases
• Ensure seamless, timely, and accurate ingestion, validation/QC, and integration of multiple internal and external data sources (specialty pharmacy, syndicated data, claims/EMR, CRM, Patient Services, etc.)

Analytics & Insights
• Partner with Commercial Analytics to develop tools and dashboards for key performance metrics
• Assist in field targeting development and own operational execution
• Serve as a thought partner to Commercial Operations and Field Leadership
• Lead the POA cycle to ensure strategic alignment and coordinated execution
• Champion intellectual agility and analytics to guide long-term strategy

Cross-Functional Leadership
• Demonstrate managerial courage and sound decision-making
• Display creativity and innovation in problem solving and process design
• Serve on the cross-functional data governance team and help maintain high data quality
• Oversee and execute a variety of ad hoc initiatives
• Serve as HQ liaison for field personnel; develop and manage field communications; triage data/system inquiries; ensure field teams have the information needed to succeed

Requirements:

• BS/BA degree in business or related discipline; MBA or advanced degree preferred
• 8+ years of experience within the pharmaceutical, biotechnology, or consulting industries; launch experience strongly preferred
• 5+ years of progressive experience in field/sales operations, CRM systems administration, incentive compensation, and/or consulting
• Hands-on expertise designing, implementing, and assessing incentive plans for launch products
• Strong analytical skills with the ability to frame business issues, apply quantitative methods, validate data, and creatively analyze information
• A true team player—authentic, humble, collaborative, and able to support the team through the ups and downs of launch
• Excellent interpersonal, oral, and written communication skills, including the ability to synthesize data for senior leadership
• Deep experience with pharmaceutical data (e.g., IQVIA, SHA, patient claims, specialty pharmacy, hub data)
• Strong business acumen, critical thinking, and problem-solving skills
• Thrives in a fast-paced, minimally structured environment; comfortable with ambiguity
• Ability to self-direct projects with minimal supervision
• Experience managing vendor partners/consultants and leading project teams
• Ability to travel to New Haven 3–4 times per month

Pay Range

$152,000 - $202,000

The pay range represents the expected full-time base salary for this role at the time of posting. Actual base pay will be determined based on a variety of factors, including relevant experience, skills, and education. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact. Learn more about our total rewards by visiting https://www.invivyd.com/careers/