Associate Director (Deal management products- Salesforce/Oracle APEX)

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Core Responsibilities

• Manage Product Managers and UX Designers, onshore and offshore, including line management, performance management, professional development, interviewing, and onboarding.
• Own a discipline within the department and manage a global team.
• Lead creation of the overall product vision and roadmap in partnership with leadership.
• Establish a cohesive product strategy and roadmap across proposal, pricing, and contracting technologies, while directly owning one or more complex products.
• Translate and prioritize business needs into technical and analytical requirements, product requirements, user stories, and measurable outcomes.
• Oversee prioritization of product features, modifications, attributes, and backlogs, and communicate priorities to development teams.
•   Partner with data scientists and engineers on requirements, statements of work, budget estimates, scope, timelines, and supplier line-ups.
• Identify unresolved business needs with internal and external clients and use them to guide product strategy.
• Drive product strategy, discovery, business-case development, delivery, adoption, and value realization.
• Lead process standardization and technology adoption across businesses, functions, and geographies.
• Manage vendors, implementation partners, budgets, contracts, and product evaluations.
• Build strong relationships across Sales, Proposal Management, Pricing, Legal, Finance, Operations, Data, Technology, and external partners.
• Coach and develop Product Managers, set objectives, review roadmaps, delegate effectively, and establish consistent product-management standards.
• Clearly communicate technical concepts to non-technical clients and stakeholders and facilitate collaboration across teams.

Experience Requirements

• 6+ years of product management experience in deal-management technology within an enterprise sales setting, including proposal, pricing, and contracting technologies.
• Preferred industry experience: pharmaceutical services, CRO, or equivalent.
• Experience managing enterprise products through strategy, discovery, business-case development, delivery, adoption, and value realization.
• People-management experience including coaching Product Managers, setting objectives, reviewing roadmaps, performance management, and talent development. The base JD specifies 1-2 years; the additional role notes call for 2+ years.
• Experience owning a portfolio of interconnected products while directly managing one or more complex products.
• Strong understanding of the end-to-end deal lifecycle: opportunity qualification, proposal/RFP development, solutioning, pricing, approvals, contracting, negotiation, signature, and handoff.
• Experience integrating proposal, pricing, and contracting products with CRM, finance, legal, data, and delivery systems.
• Demonstrated success improving deal velocity, proposal quality, pricing discipline, contract cycle time, win rate, margin, or user productivity.
• Experience leading process standardization and technology adoption across multiple businesses, functions, or geographies.
• Experience managing vendors, implementation partners, budgets, contracts, and product evaluations.
• Experience in a complex or regulated professional-services environment is preferred.

Relevant Enterprise Platforms

• Proposal and RFP management tools such as Qvidian or QorusDocs.
• Pricing, CPQ, or deal-desk solutions; experience with a custom/homegrown pricing solution is preferred.
• Contract lifecycle management and electronic-signature platforms; Adobe Sign preferred.
• Salesforce or another enterprise CRM.
• Document generation, content repositories, workflow, analytics, and AI capabilities.
• Roadmap, issue, and backlog management systems such as Azure DevOps.
• Design tools such as Figma.

Skills & Capabilities

• Ability to balance portfolio leadership, people management, and direct ownership of critical products.
• Strong product discovery, prioritization, backlog management, and value-measurement capabilities.
• Strong people leadership including coaching, delegation, performance management, and development of product-management capabilities.
• Strong understanding of deal-management processes, approval controls, commercial risk, pricing governance, and contract compliance.
• Technical fluency in enterprise architecture, integrations, APIs, data models, document automation, workflow automation, analytics, and generative AI.
• Understanding of business intelligence strategy and/or data science and engineering workflows, database concepts and architecture, and common analytic languages such as Python, R, Scala, or Java.
• Ability to evaluate configuration, custom development, automation, and vendor-product options.
•   Strong business-case development, financial analysis, benefits measurement, and total-cost-of-ownership skills.
• Excellent executive communication, facilitation, negotiation, and stakeholder-management skills.
• Strong change-management skills covering communications, training, deployment, adoption, and continuous improvement.
• Sound judgment regarding confidential deal information, access controls, privacy, responsible AI, and regulatory requirements.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.