Associate Director, Clinical Resourcing

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

JOB RESPONSIBILITIES  

• Maintains primary ownership of one or more resource subsets/roles from a resource solutions perspective, as assigned. This can also encompass resourcing planning for strategic client accounts or large portfolios of work. Maintains core contact with internal stakeholders to facilitate key decision making. Highlights data integrity and assignment related issues and works with business partners to resolve them. Shares trends with respective central resourcing and/or operations management teams.  
• Serves as internal first escalation (within Central Resourcing team) for resource solutions that result in conflicts between business need and employee development/preferences.  
• Onboards new team members into Central Resourcing team and provides input for workload plan for assigned scope of work.  
• May develop and deliver training on resourcing toolsets, supporting Job Aids and process guidelines for Central Resourcing team members or other internal stakeholders, as needed.  
• May represent Central Resourcing leadership on cross functional calls to provide strategic guidance and/or process improvement input. 
• Manages complex or urgent cross-resourcing requests and formalizes solutions. Assists with escalations or senior level requests.
• Shares lessons learned and best practices across other Syneos Health BUs and Functional Groups to establish higher levels of standardization and efficiencies where possible. 
• Manages confidential information regarding upcoming resource leaves, terminations, or organizational changes. Assesses HR-related accommodation requests for viability within the context of project needs. 
• Establishes partnerships with key business liaisons and ensures communication and sharing of information.  Acts as an extension of the Business Unit operations teams to efficiently allocate resources and support financial health.   
• May participate in and/or complete action items from Project Review or Executive Clinic process. 
• Assist in the development of contingency plans and risk mitigation strategies, related to resourcing, to ensure project delivery.  Negotiate and resolve resourcing conflicts. 
• Collaborates with Operations Management to create pathways for Syneos Health resources for career advancement in alignment with business needs 
• Reviews productivity metrics overview for trends to provide strategic input to Operations management for necessary actions as it pertains to efficient utilization of resource pool. 
• Provides continuous process improvement suggestions to Director, Clinical Resourcing or above and supports adoption of changes.  
• Supports the rollout and training of resource planning methodologies and adoption into systems based on role, project and BU.   
• Manages resource process outputs to established SLAs and KPIs.  
• Support Change Management, including adjustments based on emerging business or technical opportunities and challenges  
• Drives compliance with resourcing toolsets across internal stakeholders.  
• May have Clinical Resourcing Specialists (of various levels)  and Managers, Clinical Resourcing as direct reports.  
• Performs other work-related duties and projects as assigned.   
• Minimal travel may be required (up to 25%). 

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.