Position Summary

You will lead technical delivery and operations for business intelligence and reporting across finance and enterprise data landscapes. In this role, you will lead a diverse, high‑performing team of 10+ professionals, including Power BI Developers, SAP Analytics Cloud (SAC) Story developers, BW subject matter experts, and project managers.

You will work closely with data engineers, BI architects, finance partners, and technology teams to design, build, and operate reliable, scalable reporting solutions. As part of the Global Reporting Centre of Excellence (GR CoE), this role plays a critical part in enabling and governing commercial finance reporting globally for GSK.

The role partners closely with functional product owners, reporting process managers, and technology counterparts to ensure solutions are aligned to business priorities, development standards, and enterprise platforms. We value clear communication, practical problem solving, and a coaching mindset. This role offers strong growth, visible impact, and the opportunity to help GSK unite science, technology, and talent to get ahead of disease together.

Role Purpose

The BI Development & Operations Associate Director provides end-to-end technical leadership for BI development, reporting engineering, and service operations across the Global Reporting Centre of Excellence (GR CoE) reporting ecosystem. The role is accountable for engineering quality, operational stability, governance controls, and continuous improvement, while enabling a high-performing delivery organisation.

Key Responsibilities

1) BI Delivery Leadership (Build)

• Lead design and delivery of BI solutions and reporting pipelines, ensuring accuracy, performance and secure access.

• Oversee end-to-end development lifecycle: intake → design → build → code review → testing → deployment → release validation.

• Set engineering standards for Power BI (semantic models, DAX patterns, performance optimisation), SQL/query design, and report UX quality.

• Ensure all solution designs follow agreed architectural principles, KPI definitions, logic layers, and governance controls.

• Own technical artefacts such as data models, queries, connection definitions, data lineage and security matrices.

2) Operations & Service Excellence (Run)

• Own BAU operations for reporting services: monitoring, incident management, problem management and performance tuning.

• Drive adherence to service KPIs (availability, performance, incident resolution) and provide regular operational reporting.

• Lead technical remediation and root-cause analysis; implement preventative controls and automation to reduce recurring incidents.

• Maintain runbooks, support processes, release calendars, and operational readiness checklists for production changes.

3) Platform Governance & Controls

• Own and maintain operational procedures, technical documentation, access controls, and change management processes.

• Partner with Tech & Data teams on platform upgrades, environment stability, and architectural alignment.

• Ensure security and compliance best practices are embedded (role-based access, RLS strategy, auditability, data handling standards).

• Guide standardisation across legacy and new platforms and support migration strategies where required.

4) Continuous Improvement & Modern Engineering

• Drive reduction of technical debt through refactoring, decommissioning, and lifecycle optimisation.

• Maintain structured pipelines, deployment automations, and monitoring tools to improve reliability and speed.

• Implement DevOps-style practices for BI (versioning, release controls, quality gates, automated validation where appropriate).

• Improve engineering quality, performance, system health, and re-use through shared patterns and reusable components.

5) People Leadership & Capability Building

• Coordinate and mentor BI developers and engineers, setting coding standards and deployment practices.

• Build capability in BI engineering, service management, automation, and technical methodology.

• Create a proactive culture focused on stability, quality, collaboration and continuous improvement.

• Support talent development, coaching, and performance enablement through clear expectations and feedback loops.

Why You?

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Finance or related field.

• 16+ years of relevant experience delivering BI solutions, reporting platforms or analytics in a large or global organisation (GCC requirement).

• Deep hands-on experience with Power BI, including semantic modelling, DAX, performance optimisation and deployment processes.

• Strong experience with enterprise reporting ecosystems (e.g., SAP BI/BW, SAC, DataSphere or similar) and SQL or comparable query languages.

• Proven experience leading technical delivery and/or service operations teams, with accountability for outcomes and KPIs.

• Strong stakeholder management and collaboration skills, including working with finance or business partners.

• Clear English communication skills, both written and verbal.

Preferred Qualifications

• Experience with SAP S/4HANA reporting, SAP Data Sphere or SAP Analytics Cloud.

• Prior work on reporting migrations, platform re-builds or ERP reporting transformations.

• Familiarity with data governance, data quality frameworks and role-based security models.

• Experience building self-service BI capability, including developer guidance and user enablement.

• Strong scripting or automation skills for ETL, CI/CD or deployment tasks.

• Professional certification in analytics, cloud platforms, or project management.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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