Assoc. Dir, Content Delivery

Job Description

Role Summary:

The Associate Director, Content Delivery Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Delivery service) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the activation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the content operating model through innovation, continuous improvement, and AI-enabled ways of working to advance a more agile, scalable, and future-ready content delivery model.

 

Key Responsibilities:

• Serve as the single point of accountability for end-to-end Content Hub and DPP delivery service at the Agile team level
• Drive improvements in speed to market, content quality, and customer engagement
• Partner closely with Content Delivery Program Leadership on priorities and service model evolution
• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing
• Ensure seamless handoffs across internal teams and external partners
• Enforce adherence to standards, governance, and quality expectations within the Content Delivery service
• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies
• Partner with Content Delivery Program Lead to identify risks, drive service enhancements, and highlight wins
• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency
• Translate insights into actionable improvements
• Support reporting and continuous optimization of delivery performance

 

How You Will Succeed in This Role:

• Operate with end-to-end ownership across the entire content creation through delivery service model (no handoff gaps)
• Balance strategic thinking with strong execution rigor
• Build trust quickly across Agile teams and functional stakeholders
• Drive measurable improvements in speed, quality, and scalability
• Proactively identify and implement opportunities to simplify and optimize ways of working

 

Qualifications:

• 8–10+ years of experience in marketing operations, content operations, digital production, or related fields

• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field
• Experience working in Agile or sprint-based marketing environments
• Demonstrated ability to lead cross-functional teams and manage complex delivery models
• Experience working with agencies and external partners
• Strong project management skills, including development of comprehensive project plans
• Strong understanding of end-to-end content development and digital production workflows
• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels
• Strong problem-solving skills
• Experience leading change management efforts, including driving adoption and minimizing disruption
• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem

Required Skills:

Adaptability, Adaptability, Brand Management, Building Trust, Change Management, Content Creation, Content Delivery, Content Development, Content Engineering, Creativity, Cross-Functional Leadership, Customer Engagement, Customer Insights, Delivery Coordination, Delivery Management, Digital Consumer Engagement, Digital Marketing, Marketing, Marketing Operations, Market Research, Market Segmentation, Omnichannel Marketing, Organizational Change Management, Product Launches, Product Management {+ 9 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The primary location for this posting is:

USA - Pennsylvania - North Wales (Upper Gwynedd)

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is:

$142,400.00 - $224,100.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information:

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

11/15/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.