Assoc. Dir, Community Engagement

Job Description

ROLE OVERVIEW

The Associate Director, Community Engagement is a dynamic and people-centered leadership role within our company's Finance Digital Office, responsible for building, activating, and sustaining a thriving digital community across a global finance organization of over 1,000 employees. This individual will design and lead engagement programs that connect finance professionals around shared learning, digital adoption, and emerging technology; creating the community infrastructure through which the FDO's transformation agenda comes to life.  The ideal candidate is an energetic connector and communicator who brings finance domain knowledge, a talent for program design, and a genuine passion for bringing people together around ideas that matter. This is a highly visible, influence-driven role requiring equal parts strategic vision and hands-on execution.

COMMUNITY BUILDING & ACTIVATION

•      Design and lead the FDO's community engagement strategy, creating forums, networks, and touchpoints that connect finance professionals around digital transformation topics

•      Own and evolve the FDO's Lunch & Learn program: from speaker sourcing and content curation to facilitation and post-session follow-up, ensuring each session delivers tangible value

•      Establish and nurture a Finance Digital Community of Practice, providing a home for digital champions, early adopters, and interested practitioners across the global finance organization

•      Create and manage digital engagement channels (e.g., Teams communities, SharePoint hubs, newsletters) that keep the finance population informed, inspired, and connected to FDO initiatives

•      Develop and run onboarding experiences for new finance employees that build digital fluency from day one

LEARNING & ENABLEMENT PROGRAMS

•      Design structured learning pathways and role-based enablement programs covering tools such as Microsoft Copilot, Python in Excel, Power BI, and other emerging finance technologies

•      Develop professional-quality training materials including slide decks, how-to guides, demo videos, and quick reference resources that meet finance professionals where they are

•      Collaborate with IT, HR, and Center of Excellence partners to align community learning programs with enterprise strategy and technology roadmaps

•      Research and curate external content, vendor training resources, and best practices in finance digital literacy to keep the community curriculum fresh and forward-looking

•      Build and maintain a digital content library accessible to all finance employees, organized by role, tool, and skill level

ENGAGEMENT & ADOPTION MEASUREMENT

•      Define and track key metrics related to community participation, training completion, tool adoption, and digital fluency maturity across the finance organization

•      Build and maintain Power BI dashboards that give FDO and finance leadership real-time visibility into engagement program health and impact

•      Conduct periodic sentiment surveys and capability assessments to identify gaps, prioritize content investments, and demonstrate community value

•      Synthesize engagement data into compelling narratives and present findings to FDO leadership on a regular cadence

CHANGE MANAGEMENT & COMMUNICATIONS

•      Serve as the FDO's primary voice and storyteller: crafting communications, campaigns, and messaging that build excitement and buy-in for digital transformation across the finance organization

•      Design and execute change management programs for new tool rollouts, including readiness assessments, adoption playbooks, and targeted outreach to high-impact user groups

•      Partner with finance leaders, IT, and HR to ensure engagement programs are grounded in business need and championed at the local level

•      Identify, develop, and support a network of digital champions embedded within finance teams who help sustain community momentum between formal programs

STRATEGIC EVENTS & EXPERIENCES

•      Plan and execute FDO-sponsored events including innovation showcases, digital transformation town halls, and hands-on tool workshops

•      Manage relationships with technology vendors (e.g., Microsoft, Databricks, SAP) to bring curated external perspectives, demos, and speakers to the finance community

•      Develop and manage a forward-looking calendar of engagement touchpoints that maintains community energy and aligns with FDO initiative milestones throughout the year

QUALIFICATIONS

Required

•      Bachelor's degree in Finance, Accounting, Business Administration, Communications, or related field; MBA or advanced degree preferred

•      7+ years of experience in finance, digital transformation, community/program management, organizational change, or a related field

•      Strong working knowledge of finance processes (FP&A, close, reporting) and the tools and platforms that support them

•      Demonstrated experience designing and delivering engagement, learning, or community programs in a large corporate environment

•      Exceptional communication, facilitation, and presentation skills; able to engage and energize audiences from analyst to C-suite

•      Proficiency with Microsoft 365 tools (Teams, SharePoint, Copilot, PowerPoint, Excel); experience with Power BI strongly preferred

Preferred

•      Experience building or managing a Community of Practice or internal digital network at scale

•      Background in organizational change management, digital adoption, or internal communications

•      Familiarity with AI/ML applications relevant to finance (forecasting, automation, analytics)

•      Experience in a pharmaceutical, biotech, or Fortune 500 finance environment

•      Knowledge of enterprise financial planning tools (BPC, SAC, Lumel) or data platforms (Databricks, Redshift, FSA)

WHAT YOU'LL GAIN

•      A highly visible, people-centered leadership role at the heart of our company's Finance's digital transformation

•      The opportunity to build and shape a first-of-its-kind Finance Digital Community across a global organization

•      Exposure to cutting-edge AI and financial technology platforms alongside executive-level strategy conversations

•      A collaborative, intellectually curious team that values creativity, connection, and meaningful impact

Required Skills:

Accounting, Accounting, Adult Learning Theory, Business Engagement, Change Management, Content Curation, Content Development, Data Analytics, Decision Making, Digital Learning, Digital Transformation, Emerging Technologies, Engagement Programs, Finance Transformation, Financial Technology, Global Financial Markets, Human Resource Information Systems (HRIS), Instructional Design, Leadership Development Training, Learning Needs Analysis, Organizational Change Management, Sales Models, Slide Decks, Strategic Planning, Talent Development {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$129,000.00 - $203,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

05/13/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.