Assistant Applications Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics

Purpose of the Job

Provide assistance to the applications support and training to customers of RDHK

Main Tasks  :

• Provide guided field applications support to Molecular Solutions’ customers

• Update and communicate application information regularly

• Assist in daily operation activities of CDI – Applications Team

Accountabilities

Provide guided field applications support to Molecular Solutions (MS) customers

• To provide applications and troubleshooting support for customers in MS product portfolio under supervision

• Perform application installation, evaluation & site inspection under supervision

• Regularly update all relevant account-related and daily activities via REXIS or equivalent system to ensure proper customer care and monitoring and resolution

• Keep up-to date knowledge including instrument operation and application related information

Update and communicate application information regularly

• Visit and check regularly intranet/emails and all available channels to keep up-to-date application information

• To communicate with the MS team and headquarters on all relevant application issues

• Ensure important information are passed to colleagues and relevant customers and follow up actions are performed as per RDHKL compliance guidelines

Assist in daily operation activities of CDI - Applications Team

• Provide assistant support to the team when necessary

• Assist Applications Supervisor to maintain and achieve team’s KPI and quality standards

• Assist Applications Supervisor to organize activities to the team

Education:

• Bachelor degree in Molecular Science, Biochemistry, Biomedical Science, Biology or other related major disciplines

Work experience:

• Preferably 1 year working experience in Applications Support or clinical laboratory

• Fresh graduate is also welcome

Skills: 

•  Strong interpersonal skill

•  Good presentation skill

•  Good negotiation and influencing skill

Language:

•  Fluency in English and Cantonese, Mandarin is preferable. 

Special Knowledge:

•  Clinical Laboratory Workflow and clinical analyzers

•  Knowledge in Molecular diagnosis and Tissue diagnosis

•  Knowledge in next-generation sequencing preferred

•  Proficient in common computer software knowledge including Word, Excel, Power Point etc

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.