Job Description Summary

As a Field Service Engineer (FSE) Apprentice you are the key point of contact for our customer. You will perform routine service preventative maintenance visits, respond to service calls and support the field team to drive customer satisfaction through Service Excellence.
This is a 12-month apprenticeship with GEHC.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Our PCS products empower healthcare professionals to better see inside the body, which helps improve the diagnosis, monitoring and treatment of disease. Our teams develop the equipment that scans over a billion patients every year, enabling us to improve lives in the moments that matter.

Essential Responsibilities :

• With minimal supervision, as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations.

• Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation.

• Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction.

• You may need to assist more experienced technicians and FSE’s on basic and complex repairs /resolution respectively.

• Work as a member of local team to provide efficient service delivery to all accounts within assigned area and document all actions and submit reports/summaries according to schedule.

• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.

Please note this is a 12-month apprenticeship in GEHC with option to extend up to 12 additional months.

Qualifications/Requirements :

• Minimum of High School education required.

• Proven experience performing in a compliance environment and working within code and procedures to ensure safe and effective operation of devices.

• Proficiency in completing electronic documentation using PDA and computer skills.

• Previous experience developing and maintaining good customer relations.

• Willing to occasionally travel outside of assigned region.

• Valid driving license

• Fluent English spoken and written

Desired Characteristics :

• Previous experience in a hospital setting.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manager.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Spanish knowledge.

Inclusion and Diversity:

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours:

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards:

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information