Apprenti(e) Assistant(e) Chef de Projet Customer Insights and Engagement

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Activités principales :

Intégration du service Customer Insights & Engagement d’un laboratoire pharmaceutique pour participer à la transformation et au développement de la Culture Client.

• Gestion des dossiers insights clients et enquêtes de satisfaction client pour : Mesurer l’expérience client des professionnels de santé, analyser les résultats et les partager aux équipes en vu d’améliorer les services, outils et interactions.

• Analyser les retours clients afin de comprendre les raisons d’insatisfaction et de satisfaction et faire des recommandations d’amélioration

• Accompagner les équipes dans le développement de l’orientation client et l’utilisation des insights clients pour la construction de services, plan tactique des brands.

• Suivre et communiquer les KPI insights clients : NPS, Satisfaction client, dashboard POWER BI

• Pilotage des outils de mesure de l'expérience client, et organisation des évolutions techniques et métiers de ces outils.

• Participation à la mise en place de workshops cross-fonctionnels sur le design des parcours clients, personae et idéation d’expérience client.

• Développement et pilotage des formations Expérience Client, animation des formations et coaching d’équipe.

Compétences requises :

• Intérêt pour l’expérience client (CRM, marketing de la relation client, expérience client, culture client),

• Forte Orientation client,

• Bonne maitrise de la communication écrite et orale,

• Connaissance des méthodes de construction d’un parcours client,

• Sens du client, sens du contact humain, curiosité, réactivité et dynamisme,

• Force de proposition, autonomie, rigueur,

• Maîtrise de l'anglais (réunions internationales fréquentes),

• Forte capacité de synthèse et d’analyse,

• Capacité à gérer plusieurs projets simultanément,

• Maîtrise du pack Office (Notamment Excel et power point),

• Connaissance des indicateurs de mesure de la satisfaction client (COS, NPS, CES),

• Connaissance du secteur de la santé et de la pharmacie est un plus (pas obligatoire pour postuler à ce poste).

Profil recherché :

• Étudiant(e) en Master, avec une formation en marketing, gestion de projet ou expérience client. Master 1 et/ou Master 2

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1602322 : Apprenti(e) Assistant(e) Chef de Projet Customer Insights and Engagement