Analyst Cust Serv Ops

<p style="text-align:left"><span>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com</span></p><p></p><p></p><p style="text-align:left"><b><span><span>Job Function: </span></span></b></p>Customer Management<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span><span>Job Sub </span></span><span><span>Function: </span></span></b></p>Customer Service Operations<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Category:</b></p>Professional<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>All Job Posting Locations:</b></p>Aachen, North Rhine-Westphalia, Germany<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p><b><span style="font-size:14px">Responsibilities will include:</span></b></p><ul><li><p><span style="font-size:14px">Contact person for the sales team in the field as well as customers throughout Europe</span></p></li><li><p><span style="font-size:14px">Processing incoming orders for the Abiomed product range in SAP</span></p></li><li><p><span style="font-size:14px">Tracking and filing of orders</span></p></li><li><p><span style="font-size:14px">Preparation of quotes for the Sales team in SAP</span></p></li><li><p><span style="font-size:14px">Complaints processing</span></p></li><li><p><span style="font-size:14px">Contract management</span></p></li><li><p><span style="font-size:14px">Issuing of reports for Sales &amp; internal partners</span></p></li></ul><p><span style="font-size:14px"> </span></p><p><b><span style="font-size:14px">Qualifications:</span></b></p><ul><li><p><span style="font-size:14px">Work experience in Customer Services</span></p></li><li><p><span style="font-size:14px">Experience in dealing with customers and in order follow-up</span></p></li><li><p><span style="font-size:14px">Excellent communication skills in German, Chinese and English</span></p></li><li><p><span style="font-size:14px">Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)</span></p></li><li><p><span style="font-size:14px">Analytical thinking skills</span></p></li><li><p><span style="font-size:14px">Ability to work under time pressure</span></p></li><li><p><span style="font-size:14px">Attention to details</span></p></li><li><p><span style="font-size:14px">High level of energy, engagement and responsibility</span></p></li><li><p><span style="font-size:14px">Strong organizational skills with the ability to multi-task</span></p></li><li><p><span style="font-size:14px">Flexibility of work in the dynamic, changing environment</span></p></li><li><p><span style="font-size:14px">Excellent communication skills, good working relationship </span></p></li><li><p><span style="font-size:14px">Business awareness and focus on achieving common goals</span></p></li><li><p><span style="font-size:14px">Highly developed interpersonal skills, responsibility and ethics</span></p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p> </p><p> </p><p><b>Required Skills: </b></p><p> </p><p> </p><p><b>Preferred Skills:</b></p>