Accounts Receivable Analyst (Collections)

Location: San Jose, Costa Rica

Join Lonza as an Accounts Receivable Analyst and play a key role in supporting our financial operations and customer relationships. In this position, you will help drive cash collection performance, resolve customer account issues, and collaborate with cross-functional teams to ensure outstanding customer experience while contributing to Lonza’s continued growth.

What you will get:

• An agile career and dynamic working culture.

• An inclusive and ethical workplace.

• Compensation programs that recognize high performance.

• A variety of benefits dependent on role and location.

What you will do:

• Manage a portfolio of customer accounts, ensuring timely payment of invoices through proactive communication and relationship management.

• Develop and execute effective collection strategies to improve payment performance and meet cash collection targets.

• Partner closely with Commercial and other internal stakeholders to resolve disputes and support business objectives.

• Investigate outstanding balances, identify root causes of payment issues, and drive resolution with customers.

• Maintain accurate and up-to-date records of collection activities, customer interactions, payment commitments, and account status updates.

• Respond to customer inquiries via phone and email, delivering excellent service and ensuring prompt issue resolution.

• Support invoice management processes, including customer portal uploads and quality checks to ensure billing accuracy.

What we are looking for:

• Technical diploma or bachelor’s degree in accounting, Finance, Business Administration, or a related discipline preferred.

• Experience in accounts receivable specifically within collections; Shared Service Center experience is advantageous.

• Advanced English communication skills, both written and verbal.

• Working knowledge of ERP systems, preferably SAP, and strong proficiency in Microsoft Excel, including lookups and pivot tables.

• Strong problem-solving and analytical skills with the ability to make informed decisions using available data.

• High attention to detail, accountability, and the ability to manage multiple priorities while maintaining quality standards.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.