Title:
Account Specialist. Toronto/Ontario East
Company:
Ipsen Biopharmaceuticals Canada Inc.
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
Job Description:
Summary
The Account Specialist is responsible for building product knowledge, independently achieving sales targets and developing long-term relationships with healthcare professionals within a defined territory. This role involves managing accounts, executing marketing strategies, and contributing to brand success.
IPSEN’s Rare Disease therapeutic area is focused on delivering meaningful innovation for patients with high unmet needs. We work collaboratively with healthcare professionals, patient organizations, and regulatory bodies to accelerate access to therapies that address rare and ultra-rare conditions. Our teams are committed to scientific rigor, patient-centricity, and cross-functional collaboration to improve diagnosis, treatment, and long-term outcomes.
Main Responsibilities
Sales and Business Development:
- Deliver the sales objectives for assigned products as determined by IPSEN management
- Consistently target, develop, maintain, and sell to existing customers and accounts, including by expanding access and engage customers on a regular basis
- Proactively identify and develop new business opportunities within assigned territory, contributing to territory growth
- Execute calls on Physicians, nurses, and other healthcare professionals to provide disease state, product information, and to ensure appropriate use of all products
- Develop and execute a comprehensive territory business plan which includes strategies and innovative tactics aimed at achieving annual sales goals set by management
- Map the patient journey to identify opportunities to optimize the pathway to appropriate care for all patients within assigned territory
Stakeholder Engagement and Collaboration:
- Act as a liaison between members of the patient’s Circle of Care (HCPs, Allied Health Professionals, Nurses, Pharmacists), facilitating connections, information-sharing, and enabling timely patient care
- Partner with cross-functional internal teams (Medical Affairs, Stakeholder Relations, Market Access, PSP, Marketing) to create, design, and implement impactful local programs and value-added initiatives in response to stakeholders’ needs (subject to IPSEN and external guidelines)
Scientific Communication and Clinical Knowledge:
- Leverage approved scientific and clinical data to engage in evidence-based conversations with physicians and other healthcare professionals
- Apply ADAPT model competencies with increasing fluency across all selling skills. Expectations to show progression from foundational to fluent application of the model through development support. The ADAPT model is Ipsen’s structured framework for customer engagement and strategic selling
Reporting, Compliance and Training:
- Comply with all deadlines including territory information requests, project assignments and other requests by various company departments
- Submit accurate and timely expense reports, maintain accounts records, and submit timely and thorough account and territory reports
- Complete all required training courses and continually update product knowledge
- Comply with all provincial and federal laws, regulations and guidelines including Innovative Medicines Canada (IMC) Code of Ethical Practices on interactions with Healthcare Professionals as well as complying with all IPSEN’s standards and policies relating to all job activities
- Report any potential adverse events/safety information or products complaints for IPSEN products to the Medical Information and Pharmacovigilance department, per company requirements
Knowledge & Experience
- Bachelor’s degree in Life Sciences, Business, or related field required
- Minimum of 2 years of Sales experience required, with preference for Specialty Pharmaceutical experience
- Proven effective experience with successful competitive selling
- Planning and organizational skills with experience in managing multiple stakeholders/priorities
- Demonstrated selling, persuasion and influence skills
- Demonstrated ability to proactively uncover and address customer needs, design and lead local initiatives, and drive change at the local level
- Demonstrated success of strong sales performance
- Ability to build strong relationships as a strong cross-collaborator and demonstrated team player
- Excellent written and oral communication skills, including strong presentation skills
- Valid driver’s license and a good driving record are required (no more than three moving violation convictions within the past three years)
Language(s) (essential):
- Fluency in English
- Fluency in French and English (written and spoken) may be required depending on territory
Knowledge & Experience (preferred):
- 5 years or more in pharmaceutical or biotech industry
- Experience in specialty care and specific therapeutic areas
- Relationships with existing customer base in applicable therapeutic area
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.