Job Summary
Job Title: Senior Clinical Operations Specialist
Department: 5200 U.S. Field Sales General
FLSA Status: Exempt
Position Overview:
This position reports to the Senior Clinical Business Manager. Works to support the needs of the Insulet Corporation Commercial Team. Responsible for coordination and management of support and liaison activities between the Commercial Team and the home office.
The ideal candidate must demonstrate strong administrative, managerial, coordination, planning and logistics skills as well as an ability to contribute creative yet practical solutions to problems. The ideal candidate will be able to work effectively in a key cross-functional role within Insulet Corporation.
Responsibilities:
Manage the process of initiating training contracts with Clinic’s as well as individual Certified Pod Trainers
Follow through with legal counsel regarding contractual concerns or changes and ensure that all contracts are accurate and complete.
Work with purchasing department in order to set up contracted clinics and individual CPTs for payment in our system
Work in conjunction with Accounts Payable department to answer any questions regarding payments that arise from clinic contracts or individual CPTs
Maintain both electronic and paper database of all currently contracted offices and CPTs
Manage the process of setting up CPTs in Salesforce for certification on our product/s
Set up of CPTs with appropriate systems and access (Salesforce Portal, DocuSign, WebEx etc.)
Manage Training Portal to ensure all new customers are trained in a timely manner
Assist with managing calls and emails from our CPT’s and Contracted Clinics
Deal well with HCP’s to effectively address, manage and/or route their needs to the
appropriate Territory Manager or Clinical Services Manager
Manage CPT Portal to ensure all payments and paperwork is complete and payments are made in a timely manner.
Auditing of submitted training paperwork prior to approval to ensure compliance with all guidelines
Ability to be flexible with regard to handling priority activities to support the Commercial Team.
Performs other duties as required
Education and Experience:
Minimum Requirements:
Bachelor’s Degree and five years of experience in field/office management role
Preferred Skills and Competencies:
Excellent verbal and written communications skills.
Excellent interpersonal, managerial organizational skills, ability to work independently and as a member of a team.
Ability to prioritize, actively seek input and create innovative solutions to support the Sales Team.
Must be able to work well in a team environment.
Very strong computer skills to include, but not limited to Salesforce, Dynamic AX, Word, Power Point, Visio, Excel, Access.
Physical Requirements (if applicable):
This position may require up to 50% travel in order to facilitate key meetings and events.
Job Title: Clinical Education and Training Specialist, Benelux
Position Overview:
The Clinical Education and Training Specialist will support the delivery and embedding of Clinical Training and Education in Region (Benelux) in order to develop the clinical skills, knowledge, confidence and competencies of the internal team, (comprised of Clinical Service Managers and Clinical Product Educators (and Sales team)) and HCP’s/ KOL’s and Rising Stars as well as People with Diabetes (PwD), with the aim of increasing product adoption, usage and customer success with Omnipod therapy.
Responsibilities
- Works with the sales and clinical team in region to build knowledge, confidence and competence to drive clinical excellence and help to achieve increased uptake of Omnipod and achieve goals
- Delivers new product launch training in region to Internal teams in conjunction with other commercial functions
- Delivery of education programmes for internal clinical and sales teams in region, to drive expertise and achieve a best in class service to our customers
- Delivers digital, virtual and face to face training in both group and individual settings.
- Creation of educational material and use of the Veeva Medical Review (MLR) framework for approval of content. Training to be provided.
- Assists with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, JDRF walks, vendor days, etc for both HCP’s and PwD
- Promotes the benefits of insulin pump therapy and sells Omnipod Insulin Management System to providers, Key Opinion Leaders, rising stars and product users
- Evaluates and supports Certified Pod Training and CSMs in skills needed to be effective and excellent in helping patients moving to Omnipod therapy.
- Works collaboratively with Sales Excellence, Clinical Teams, Marketing, Medical Affairs, Market Access and all functions across Insulet Europe to enhance patient training based on business needs of territory, ensuring consistency of message from International to regional deployment.
- Driving consistency, standardization and simplicity in all regional activity.
- Supports product training & clinical topics development and delivery for Sales and Clinical onboarding in Region.
- Liaises with Global Training and other internal trainers as appropriate, to share materials and learnings; and to replicate great practice
- Responsibility of development and delivery of HCP Education in the field, both to support the field team and to deliver independently as a respected HCP peer.
- To support the education and training of HCP’s at education events organised by Insulet and partner education offerings.
- To tactically deliver the Education strategy plan in region
- KOL engagement to support the development and delivery of education materials for HCP’s
- Ability to perform administrative duties and complete/ turn in on a timely basis.
Education and Experience
Minimum Requirements:
- Bachelor’s degree or equivalent experience
- Demonstrated experience of delivering and embedding clinical training to Field Teams and HCPs
- Fluent in English and French
- Fluent in Dutch an advantage
- Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc.
Preferred Skills and Competencies:
- Professional up to date credentials and/or certifications are preferred: i.e. Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)
- Diabetes Technology experience is strongly preferred
- Prior industry/commercial experience strongly preferred.
- Professional and polished presentation skills (Virtual and F2F)
- Strong interpersonal communications, both oral and written.
- Self-started who needs minimal direction; extremely flexible, with good business acumen.
- Proficiency with computers, especially MSExcel, MSPowerpoint, Veeva.
- Dutch or French (spoken and written)- desirable
- Qualified and experienced in producing, and delivering training programs including delivering face to face in classroom and virtual classroom training
- Familiar with Learning Management Systems and Salesforce.com
- Experience in providing clinical education to Health Care Professionals
- Ability to understand the importance of engagement in training and flex to learners differing styles of learning
- Commercially minded with strong business acumen
- Ability to influence others
Physical Requirements:
- Valid driver’s license required.
- This position requires regular business travel within region, at times extensive travel to conduct training events and ‘field visits’
- Overnight travel and amount of air travel varies by monthly need (up to 50%)
- The work environment will be, home office and car, as well as the Regional Office for our international markets (Paris, Munich, London). There will be requirement to visit HCPs offices, clinics
#LI-JW1 #LI-Remote
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.
We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
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